Incoming Calls not ringing on BT Cordless phone

[hdw1985]

Hello,

I purchased the following Trio of Cordless BT phones: 

ASIN ‏ : ‎ B0787G4BJR

Item model number ‏ : ‎ 90632

I can make outward calls but when calls are incoming the phone doesn't ring, but the missed call appears a few hours later.

Can anyone advise on how to solve this please?

Thanks in advance

[Keith_Beddoe]

@hdw1985 

Welcome to this user forum for BT Retail phone and broadband customers.

Please remove the direct link to Amazon as its not permitted on this forum.

[hdw1985]

Noted and actioned.
Apologies.

[Keith_Beddoe]

You can post this "BT Premium Cordless Home Phone with 100 Percent Nuisance Call Blocking, Mobile Sync, Answer Machine, Trio Handset Pack" Just not a direct link.

Are you a BT Retail phone/broadband customer?

Have you tried the product helpdesk?

[hdw1985]

Ah ok, thanks for the heads up.

I am a BT customer, thought id try the forums before spending hours on the phone with the helpdesk

[Keith_Beddoe]

If you have tried a different phone and that works, then there may be an issue with the phone or base unit. Are you on BT Digital Voice, or just a wired connection to your phone socket on the wall?

[hdw1985]

Good point, havent tried another phone may give it a go. 

Im not aware of BT Digital Voice, one base is wired, and the other two pickup the signal. They “synchronise” often if that makes sense.

[Keith_Beddoe]

A fault on the exchange line card is the normal cause of no ringing current. If another phone does the same, then that is the most likely cause. It can easily be sorted by an Openreach Frames Technician.

[hdw1985]

Brilliant! Thanks very much. I’ll contact them.

[Keith_Beddoe]

Once you report it to BT, it will get passed to Openreach to do some checks, probably on the main exchange frame.

All of the equipment is very old and not being repaired, so your line would be moved to a different piece of equipment, as there are plenty of unused spares.

The gradual move to BT Digital Voice is due to the exchange equipment being progressively disconnected, as its well past its useful life. Phone calls will then be carried over the broadband connection.