My mother just got upgraded from copper to fibre and digital voice.
She has a Panasonic base unit with 4 phones which used to be plugged into an extension socket, but is now plugged into the back of the new router (a smart hub 2). She also has a PPP Doro Sara telecare alarm system which is plugged into the phone socket of the router along with the base unit, using the Doro adaptor.
The engineer who came to install the router and check that the telecare system worked OK gave her a new, fifth, phone (a BT X42-F81).
Since the upgrade, if she's on a call using one of the Panasonic phones, and a second person calls her, the BT phone rings. You can answer it but if not it goes to voicemail. I've done some checks this evening and not only can you receive two calls on the same line but I could make a second call out by using the BT phone. Magic!
Now, she's 89, gets confused quite easily, and doesn't want a second phone ringing when she's already on the line.
After a quick Google search I've logged into the router via 192.168.1.254, and looked for a multi-call setting as suggested in order to turn it off, but can't find it. I can see, in case it's relevant, that there are two handsets listed as registered.
How do I turn off multi-call, and / or is this something to do with having the telecare alarm (and therefore necessary)?
Also, if a call doesn't get answered, both the old Panasonic base unit answer-machine and BT voicemail get activated, but only the voicemail records messages. She knows how to work the old answer-machine, and so that would be preferable. How do I disable the BT voicemail so that messages get recorded the old way?
Thanks.
