Is this email genuinely from BT?

[licquorice]

There will be no visit by anyone to simply convert you to Digital Voice.

It is just a case of unplugging your phone from the current phone socket and plugging it into your Hub instead.

An engineer visit will be required if you move to full fibre however.

[ChesterDrawers]

Hello   I received the same email on 7th November regarding the imminent switch to Digital voice. Again an account number not matching mine. Postal mail was also received regarding this matter. Also when I check if digital voice is available on the post code it is.   I  have checked the track order section and its now showing a full order for Digital Voice on 15th Nov with pending dispatch of Smart hub 2 and engineer visit ( only needed for full fibre)  

    So i would suggest the email is genuine if you can see some details in  the track order section

Peter 

[Jane2018]

I have not been moved as yet. There was a BT session locally today and apparently there were queues of old people out the door ( we are "God's waiting room" where I live in outer London). I have not had that email. I am going to do nothing until forced as am dreading it all going wrong particularly such as common issues like some landlines to landline numbers and calls from abroad not getting through to my two landline numbers but perhaps I will be pleasantly surprised once we get the two new hubs ( we have old hubs) and reset them and change passwords and all the huge amounts of time we will have to make for what will probably be a worse service.