Hi, I have been having issues on my landline service for 7 months. Reached out to BT Account Team, Tech Team, Team Values for numerous time but this has never been resolved so wonder if anyone experienced the same issue and got a solution to it.
When I try to make outgoing calls, there is a recorded message saying "my bill has not been paid and once it has been paid, BT can reconnect my phone in 24 hours". I used direct debit and my bill has always been paid on time. But I keep receiving this recorded message from time to time. BT sent engineers to come check for a few times, the landline might work for a few days after the visit. However, same message saying my bill was due would re-appear. Already ordered a new set of phone from BT and set up by their engineer, BT also tried reboot the phone, modem and service from backend, it usually works a few days until the voice message of "my bill was due" appears again. I already contacted team Values, arranged engineer visit, an engineer came in, checked everything - broadband and phones, tried incoming and outgoing calls on our landline and it worked. When I tried to make outgoing calls, I got a voice message, saying my account is due and hence cannot make outgoing calls.
It is very annoying and frustrating.
I used to have another account with another land line number with BT which has been terminated. I don't know if this might be the possible reason?
Appreciated if anyone can shred some lights on how to deal with this.
