Land line not working

[sultrty_vixon]

Went to use my landline to order my prescription and got the dead tone
Spent the last one and a half hours looking for a way to contact BT to get someone out to look at it,
I do not have a mobile (I can hear lots of gasps of horror at that)
I'm disabled, my life line is the phone
Can someone tell me how to get in touch with BT?

[Christopher_G]

Hi @sultrty_vixon 

Welcome to the community.

Do you have any voicemail messages that you haven't listened to? The tone when you pick up the receiver is to indicate that you have a message to listen to.

If you dial 1571, can you listen to the message? That should clear the tone.

Voicemail for Digital Voice | BT Help

Chris

[sultrty_vixon]

Hi thanks for answering
I just tried that and nothing 

[Christopher_G]

OK, thanks for checking, @sultrty_vixon 

I'm going to send you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

[sultrty_vixon]

Hi, sorry about the delay
after 3 hours it seems that the cause is a work order for full fibre that I had done in December, which was never closed, the company can only be reached by phone.. which I do not have, I will borrow next door neighbours phone to phone them tomorrow

[Christopher_G]

Thanks for the update, @sultrty_vixon 

If you need anything from me, feel free to reply to my private message. 

I hope you get sorted. Please let us know what happens.

Chris