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johnLehan
Beginner

on ‎07-05-2025 12h06

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Message 1 of 3

Landline not working. HELP

My landline has gone completely dead this morning,   i keep trying to report a fault but every online or text help wants the number with fault, then say they will call us back, but how can they went there is a fault - loody stupid.  i have tried to give my mobile for then to respond to on but they wont accept a mobile for a landline fault.

 

how am i ment to get this sorted.   please help.   is there a number i can speak to a person on that can help.

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imjolly
Distinguished Sage
Distinguished Sage

‎07-05-2025 12h12 - edited ‎07-05-2025 12h14

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Message 2 of 3

Re: Landline not working. HELP

are you a BT Broadband customer and if so could you have been moved to digital voice?

Text PHONE to 61998 (charges may apply at your standard rate).



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Ali_A
Moderator
Moderator

on ‎08-05-2025 8h32

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Message 3 of 3

Re: Landline not working. HELP

Hi @johnLehan 

Do you have an alternative phone, like a mobile, you can call from? 

You can find the contact number, as well as checking service status and a line test on our Contact us about landline and Digital Voice technical support page. 

It's always worth switching your router off for a few minutes and back on again first. 

Ali 
 

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