Although a card swap is certainly possible, that requires whatever the current name of BT TSO ( technical service and operations ) to change the card, and more expedient method is as already described, the ‘circuit’ is ceased from its current location and then immediately re provided ar a different location, ( on another line circuit) the CSE customer service engineer then only needs to ‘rejumper’ the ‘line’ to whatever the new location allocated is ….this ought to be possible with a call to the DCoE ,who change the allocated equipment, but as stated , if a CSE can replicate / demonstrate the problem , why haven’t they done something about it , there is an arguable demarcation issue between Openreach and TSO , but re-jumpering a new line circuit is commonplace and within the scope of a CSE
