Lead time for moving Digital Voice

[shahr001]

Hi 

I had a notification from to say my landline will move to Digital Voice at begining of March 2022. I had card to advice about free equipment, which I have got already. E-mail said that they will send about when my landline will be transfer to Digital Voice, but todate I have not received to when it will be done.

Does anyone know what is lead time from receving intial e-mail as to move from landline to DIgital voice?

[jac_95]

Hi shahr001,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

there are other similar posts and time seems to vary from few days to weeks or even few months.  you can only wait until you are advised 

[iniltous]

https://newsroom.bt.com/were-pausing-our-digital-voice-plans-for-consumers-while-we-work-on-a-more-r...

You may be delayed because of this 

[Blott]

I just tried to phone to request Digital Voice, after being put on hold numerous times interspersed with some very hard sell of mobile services even though I said I wasn't interested, I was told DV was not available to me as only have FTC not FF.  Are there any alternatives to BT that offer a VOIP service?

[Keith_Beddoe]

@Blott 

Why would you actually want to have BT Digital Voice, as it tied to your BT service and the BT Smart Hub 2? Its not a true VOIP service which you can use on VOIP enabled phones, if that is what you are after.

[shahr001]

BT has already wrote me to say as I am BT Fibre 2 customer they changing to the Digital Voice, but they offer free phone which I have already, but they have not given me date as when it will transferred.