Thanks for the update, @DrMagical
Yes, please just reply to my private message if you still need some help.
Fingers crossed it's sorted soon for you.
Chris
Just an update and many thanks for the help, escalating to complaints team got it sorted, it took someone the best part of a day to unravel the mess apparently but appears to be sorted now!
Thanks very much for coming back and letting us know @DrMagical
Glad this has been sorted and the community could help you get there 🙂
Leanne.