<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
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They told me over the phone the she is registered, so I assume so, unless there is more than one place that vulnerable people can be registered. Next time I manage to speak to someone at BT I'll double check, I've spent most the morning dealing with this already and have had enough for one day! 🙂