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chrispw1
Contributor

on ‎06-11-2022 9h38

1,178 Views
Message 1 of 5

Mysterious 35p charge in My Usage

A charge of £0.35 has appeared in my usage for my digital landline under "Other Calls". When I click to see the details it says that there are no calls of this type. How can I be charged 35p for a non existent call?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎06-11-2022 9h43

1,173 Views
Message 2 of 5

Re: Mysterious 35p charge in My Usage

Did you use ring back after dialling 1471?

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chrispw1
Contributor

on ‎06-11-2022 9h47

1,166 Views
Message 3 of 5

Re: Mysterious 35p charge in My Usage

I don't think so.

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chrispw1
Contributor

on ‎06-11-2022 10h10

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Message 4 of 5

Re: Mysterious 35p charge in My Usage

We think somebody may have asked to call back from within Voicemail - does that cost 35p?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎06-11-2022 10h20 - edited ‎06-11-2022 10h21

1,140 Views
Message 5 of 5

Re: Mysterious 35p charge in My Usage

That is quite possible. You are charged for all callback requests.

Similar post https://community.bt.com/t5/Bills-Packages/1471/m-p/2182004

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