Neighbours landline not working

[TNB1630]

My neighbours landline is not working she is 92 years old needs it urgently 

[imjolly]

this is a customer help customer forum your post does not go to BT  try phoning CS 0800800151 and report fault

[Leanne_T]

Hi there @TNB1630 

Thanks for coming to the community to get help for your neighbours landline.

Has this been reported to our technical support guides? If so, have they advised what the problem could be? 

Hope to hear back from you soon.

Leanne.

[TNB1630]

I wasn’t able to get onto any sites.
She is 92 and vulnerable needs the landline for her home alert bracelet .
Why can’t I just speak to someone at BT ?

[Leanne_T]

Hi @TNB1630 

Thanks for the quick reply. 

I'm really keen to get your neighbour some help, to do this I've sent you a private message to your community inbox. If you could take a look and get back to me that would be great. 

Leanne.

[imjolly]

The phone number I posted was to report phone fault and you were going to speak to BT but obviously you have not tried

[Kimberlin]

I'm actually amazed at how much trust there appears to be on this forum. Literally anyone can create a post claiming they have a vulnerable neighbour with a faulty landline. Anyone heard of cuckooing?

So, assuming the OP has a relationship with the vulnerable person, are BT going to speak to them? Or are they going to require to speak to the vulnerable 92 year old to check that there really is a problem? Power of Attorney anyone? Family members? Why is this being raised by a 'neighbour'?

[licquorice]

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@Kimberlinwrote:

Why is this being raised by a 'neighbour'?

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Its called being neighbourly and helpful to those in need of it.

[Kimberlin]

@licquorice  Oh, how lovely.

[licquorice]

Its something you wouldn't understand.