New Contract no phone line ?

[David500]

Is this in reply to @imjolly post#7. I’ve just noticed an error in the link. It should be 192.168.1.254

[Jood1]

I have tried that & it shows that connection is not secure !?

I'm just looking for a way to contact BT about this but there is no way of getting in touch apart from plenty of phone numbers.  I keep going round in circles.

No online chat, no email address, no online form  !

Not very good for 2023 if you think about it !?

[David500]

It’s not https as in this case it’s the address for your homehub within your internal network and is safe to use.

[Jood1]

Just tried again & once again it shows that it is not secure .

Thank you for trying to help.

[David500]

Yes but you should be able to carry on as the site is safe it’s your homehub

[Jood1]

Oh I see what you mean .    

It  states that the phone is not configured   !

I will look into it a bit more tomorrow.

Thank you so much for your help .

[David500]

Thanks that explains why the phone doesn’t work. As you have difficulty phoning perhaps 1 of the mods maybe able to help. Could @imjolly or @Keith_Beddoe  please help?

[NeilO]

Hi @Jood1 it looks like you've ordered the Fibre 2 home essentials plan for £20 a month.  A calling plan is included in the package price, but you have to choose that you want it as part of the order otherwise only broadband is connected. If you haven't been provided with a telephone number on the order confirmation emails I think this option may have been left off the order.  I'll be happy to help you get this sorted and will send you a private message so you can get in touch with the moderation team.

Thanks

Neil

[NeilO · Accepted solution]

@Jood1 many thanks for your messages, I was happy to help you get this sorted.

Neil