New digital equioment

[Noura]

Age eighty, I’ve been sent a huge new phone and a new hub this morning, replete with miles of wires.  After an hour I’ve got the internet going.  Do I have to use the new phone, or can I continue to use my old one? My old one seems to be working ok but transfer day isn’t till 20th. I don’t understand what the new giant phone is needed for, or if it’s necessary.

[Edinburgh-wg]

If you can connect it to the back of the router - check the instructions - then you can continue using it.

[Noura]

Thank you!

[chrisjp]

Assuming that when you say "transfer day" this is the day BT has told you they're migrating you from analogue phone to digital voice phone, then you'll need to leave your old phone plugged into the wall socket until that day, when you will lose your dial tone. Then you need to unplug the phone from the wall socket and plug it into the green socket on the new hub. 

When you first lift the receiver you'll probably hear what BT call an "interrupted dial tone". This unfortunately sounds to a lot of people like the old engaged tone, but it isn't and if you hear the interrupted tone your DV phone is working - the interrupted tone just signifies you've got a voicemail message waiting.  Just dial 1571 and listen to BT's "welcome to DV" message. Once you've done that the dial tone will return to normal

You shouldn't need to use the new phone you've been sent but if you can't get your old phone working then try the new one,  complete with its supplied connecting cable.

[Noura]

Thank you

[imjolly]

Is an openreach person coming on 20th to connect your phone and broadband or did you get instructions on how you were to connect the phone and router?  do you still have the older type of connection adsl (copper all the way to the exchange) or have you moved to faster fibre to the street cabinet and copper to your home?

[Noura]

No one has said they are going to come and set up my digital service on 20th. 

i received a huge new phone and new internet router this morning.  I have set up the internet fine but my old phone now has no dial tone.  

One end is plugged in the wall and the other into the back of the old phone with the  3 point plug into a socket. If I ring my landline number I hear it ringing from my mobile but not on the landline itself ie I wouldn’t know anyone was trying to phone me. The landline has no dial tone.

I tried transferring the end that’s in the wall into the green socket at the back of the router but it still won’t ring. I then tried plugging the new new huge phone into the back of the green socket on the router, plugging in its three point plug into the wall but still no dial tone for that either.

Im eighty and don’t understand this whole thing and am getting increasingly scared, as I’m expecting medical appointments to be phoned through on my landline.

[WSH]

If you can log into the new hub, take a look at the management page.

If the Digital Voice phone service has been activated you should see a box that has a symbol for the Phone.  If you click on that and put the admin password in, it will then show your phone number, if Digital Voice has been activated early.

If it has not been activated the old phone, in the old wall socket, should still work.

Edit: A thought has just occurred.  If your existing phone is very old, that may be why it will not ring when plugged into the hub.  Sometimes using one of the old style microfilters has worked to correct that, as some of the old filters simulate the old bell wire.

[Noura]

I'll try tomorrow. My brain is mush after all this! I dont understand how I log into the hub. Maybe I need to sleep first. Thank you anyway.

[imjolly]

You still have not clarified what broadband package you have and if connection is copper totally or fibre and copper wire or fibre direct to your home

It could make difference how phone will connect