I did try it in the other socket using the filter, but no joy. Engineer didn’t wait around to test anything. Just said would be able to make outgoing calls but not get incoming calls until midnight. But he didn’t test making an outgoing call (which wouldn’t have worked as broadband not working) before he left. We only noticed broadband was down once he’d driven off as took a few minutes to go back to computer etc (and we weren’t in room with hub to notice it wasn’t blue light). Not had a single issue with broadband since getting this hub until now. Finally spoken to someone helpful at BT who is looking into it properly now.
The technician had just one job, move the phone from one socket to another and demonstrate it working. Unbelievable that he didn't do this. I really despair about the sort of staff they send out.
A very helpful woman at BT has now sorted this for us. As suspected, something hadn’t been done that needed to be - a port hadn’t been activated that needed to be when the switch over took place. It was a bit exhausting getting to a point where we were believed that something was wrong and needed checking at BT/Open Reach’s end, rather than “are you sure the wire is in properly” etc. But hopefully sorted now. 🤞
