We have the same problem after switching to DV with FFTP broadband last week. The Openreach engineer set up the complete system pairing 2 adapters to the hub and plugging in the phones. I am aware that the information on links from the emails received state that if your phones were purchased before 2015 they may not work so this may be the reason for no caller ID, and a small number of other problems encountered so far. The engineer did say that the phone/fax Brother model FAX-510 Plus over 20 years old, plugged into the hub in an upstairs bedroom may not work. It rings with an incoming call but I've not noticed if the CD works. The 2nd phone is a BT Paragon 650 phone with built in answer machine plugged into an adapter in the downstairs lounge, the engineer said that looking at this phone it should work OK. The CD definitely does not work on this phone. Two messages received so far, 1 was left on 1571 and the 2nd onto the phone but was inaudible and 'garbled'. There are times when we call a family member's mobile we hear it ringing and then silence, they can hear us, we can't hear them. They call back without a problem. Calls to other landlines appear to work as normal. Could this be due to technical glitches in the system, our phones or the system needs to be checked and just how long is this likely to continue as I have read reports of some being left with problems for approximately a month before normal service was resumed. Any advice would be much appreciated.
