No dial tone

[NODDYNODSVILLE]

Hi all.  I have a 4500 cordless phone with one phone and base. My dial tone, and answer machine has stopped working. I still have the charging red light as solid, and the  power green light is solid. Any help would be much appreciated 

[Keith_Beddoe]

@NODDYNODSVILLE 

Welcome to this user forum for BT Retail phone and broadband customers.

Have you tried a different phone to make sure its not a line fault?

Try turning the power off on the base unit for about 30 seconds, and see if that fixes the fault, as the DECT communications can get locked up.

[NODDYNODSVILLE]

Evening,

not sure if message went. Only have 1 phone nowadays. Thanks anyway

[Keith_Beddoe]

@NODDYNODSVILLE 

Its a cordless phone which connects to the base unit using DECT.  (a type of wireless connection). Removing the power to the base unit for a short while, can fix it.

If it does not, then to avoid a possible charge for a technician visit, you need to prove its the line that`s at fault, by trying a different phone, even a cheap wired phone.

Once you have proven its a line fault, then you can report it to BT.

[NODDYNODSVILLE]

Thanks again, will try that.