No engaged or busy tone

[Tim123]

@licquorice - Of course, that goes without saying. I was thinking of (mainly) older people, particularly those who 'don't do cordless', who want to continue using their analogue phones after switchover and will choose to take up BT's offer of a free Digital Voice adaptor, rather than a free DV handset that they will not use.

There appears to be similar confusion about disabling Voicemail on Digital Voice (which is pre-enabled, unlike on PSTN). BT just assume that everyone will want it and give no official instruction on their website for how to disable it. Some users on this forum suggest that it can be disabled in 'My BT', while others insist that they can't see that option in their account. Switching it off without permanently cancelling the feature, by dialling 1571 (option 0), apparently doesn't work at all on Digital Voice. Again, I would hope that Customer Service can do this for subscribers over the phone (as they can do with the PSTN version of 1571).

[TimCurtis]

@Tim123 

Making adjustments to the DV Voicemail set up is a real pain.

Initially I set mine up to send a text to my nominated mobile when a message is left but decided at 20p a time I'd rather not do this.

There appears to be no way that it's possible to remove this simply. The only solution I came up with was to raise an order to cancel voicemail which took an hour plus to action AND cutoff my broadband for that time. Then raise another order to activate voicemail - another long wait - and then set my preferences.

Should be much simpler like it used to be pre-DV days.

@PaddyB please note.