Unfortunately weekends don’t count as working days , and the target is two working days after the report ( not including the report day ) , so Wednesday or Thursday is the target depending on if Saturday is the report day or Monday is ( 18th or 19th is the target ) but that doesn’t mean it can’t be repaired before then , but also depending on what the problem is it could take longer …that’s just the way it is , but there is a scheme to register vulnerable customers.
Your mother may qualify for a social tariff ( pension credit is one qualifying benefit ) which reduces the price of broadband and phone , but even without qualification for the social tariff, a typical price for broadband and phone from BT is around £33 a month , so if genuinely paying £75 for just broadband and phone there is obviously substantial saving to be made by joining a current broadband and phone ‘plan’ .
