Not Received New Hub for Digital Voice

[Keith_Beddoe]

I did think it a bit odd, as the switch is instigated once a valid registration is seen from a hub. This process has been mentioned before on this forum.

[JtM80]

Ah, I hadn't found that, although admittedly I'd started from the point that my problem was non-delivery of the new Smart Hub (I did go through the FAQ, and the stuff on the BT Website).

[Keith_Beddoe]

If you think about it, the phone number can only have one presentation, either on the PSTN line card in the exchange, or the Smart Hub 2 via the DV platform.

The changeover would be handled robotically, but there is a lot of things that can go wrong, especially where incoming calls are concerned, as confirmed by many post on this forum.