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Message 1 of 4

Number Porting Away From BT

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Can anybody help/advise what I can do as I am totally frustrated by the farcical process that I am currently experiencing.  I have a number that is currently operating against a BT Cloudphone service and I want to port it to a new provider.  I have completed and submitted a porting request from via the new (gaining) supplier quoting the correct STD number, the correct service and billing address, the correct postcode and the correct BT account number.  I supported the poring request with a copy of the latest BT bill which shows the address and postcode and the number in question.

The porting request was rejected due to "the postcode is incorrect".  I went back to BT and reconfirmed all the details and even got an email from BT stating that the details are correct for this service.  The porting request was resubmitted and rejected a second time.  The bit of BT that is rejecting the porting request will not offer any hints or clues as to what the database they use actually contains, and the bit of BT that bills and services the line state that the details are correct. 

It seems that BTs left hand is saying one thing and BTs right hand is saying that is incorrect and I am stuck in the middle!  So where do I go from here?

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Message 2 of 4

Re: Number Porting Away From BT

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@WoosDad 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Cloud Phone is a BT Business product.

https://support.btcloudphone.bt.com/

Thanks

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Message 3 of 4

Re: Number Porting Away From BT

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Why are you doing the leg work ?, surely the company you want to take over this number should be doing this not you 

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Message 4 of 4

Re: Number Porting Away From BT

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I am currently caught between a rock and a hard place and so anything I can do to expedite the solution, I will gladly do.

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