Digital phones memory

[WilfH1]

I've had to reset my hub (on instruction from the BT engineer) and now I find that my digital phones have to be reconnected to the hub.

I've reconnected the first one and note that all the numbers in the memory have disappeared.

I don't want to re-enter them (I probably don't even know some of them). 

Are they still on my remaining disconnected phones? Can I re-connect without losing the information?

[imjolly]

contact will have gone from any DV phones but should remain on any older analogue you had connected to the hub socket on back or DV adapter

[TimCurtis]

@WilfH1 

Resetting the hub wiped all your contacts & settings so unless you took a backup you've got to re-enter them.

Once you do this take a backup of the contacts and your Hub settings for next time.

[Keith_Beddoe]

@WilfH1 

Welcome to this user forum for BT Retail phone and broadband customers.

The numbers are stored in the Smart Hub 2, and will be lost if a factory reset is done.

Its possible to export and import the numbers within the home hub web interface.

[WilfH1]

Disappointing that no one told me this before I did the factory reset whilst on the phone to your engineer.
For future use, how do I export the numbers?

[Keith_Beddoe]

@WilfH1 

Just be aware, this is just a customer to customer help forum, everyone here, including myself, are just customers.

Not sure why BT do not make customers aware of the issue.

I am sure another forum member who has Digital Voice, will be able to help.

[rbz5416]

https://www.bt.com/help/landline/digital-voice-phones/migrating-contacts

[Keith_Beddoe]

The problem is, it does not mention that a factory reset deletes the numbers.

[rbz5416]

@Keith_Beddoe 

It's a BT article on BT's web site, expecting completeness or accuracy is sheer folly.

[licquorice · Accepted solution]

It is, however, mentioned in the FAQ

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485