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Message 11 of 19

Re: Number of rings

I don't know that I've been migrated to DV(?)
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937 Views
Message 12 of 19

Re: Number of rings

You must do. If you have been migrated to DV  then you old master socket presumably won't give you a dial tone if you plug one of your original phones into it. And your SH2 Home Hub Manager will show a white/greyed out window with the phone symbol on it and say 'not configured'. If otherwise and you have no dial tone at the master socket and an active window in the Hub manager then your DV is active.

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929 Views
Message 13 of 19

Re: Number of rings

I haven't got a bt hub, and i use Virgin for tv and telephone.

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918 Views
Message 14 of 19

Re: Number of rings

I understand now. Thanks.
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Message 15 of 19

Re: Number of rings

I haven't got a bt hub, and i use Virgin for tv and telephone.

@Rob42233 

Then you are posting on the wrong forum.

This is the BT Retail Customer Forum for BT phone and Broadband Customers.

Try the Virgin forum instead 

https://community.virginmedia.com/

Virgin use their own phone network which has nothing to do with BT Retail.

The only support for BT Branded Retail phones, is via the product helpdesk. The number is shown in the user manual for the phone.

 

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Message 16 of 19

Re: Number of rings

...so the number of rings is not adjusted 'in the phone' but 'on the network'?

Thanks

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896 Views
Message 17 of 19

Re: Number of rings

Precisely, I would imagine in the case of a DV phone but I bow to people with much more experience than myself.

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890 Views
Message 18 of 19

Re: Number of rings

@Rob42233 

Its the network that determines the number of rings before it goes to voicemail.

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Message 19 of 19

Re: Number of rings

Thank you all for your patience and help.

I'll try virgin.

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