Problem with digital voice landline phones.

[jilly4]

Good morning.  BT have sent me a new hub, which they reckon will solve my landline problems.  No dial tone - just sounds like a permanent engaged tone.  My question is on how to change the network name and password on the new hub so that I don't have to reconnect everything that is connected to the old one.  I have googled and printed off a couple of pages on how to do it but, as I am completely non-techie, I thought I would ask the forum if there are any pitfalls I might encounter!  I'm also very old and use a PC for most things as the smart phone is more difficult for me.

[imjolly]

you need to access hub manager  192.168.1.254 into your address bar then enter admin password not wifi then go to wireless then change the change SSID to that of previous router and also change wifi password to that of previous router  just ignore any warning about password not secure and length of password then save on exit

your existing devices should now connect as if no changes in hub

[licquorice]

I suspect your landline problem is simply that there is a voicemail message on 1571. 

[iniltous]

As @licquorice  says , it’s very likely the noise you hear is modulated dialtone indicating that you have a message to listen to on the BT 1571 answer service , this modulated dialtone doesn’t stop you making or receiving calls, and regular dialtone is restored simply by listening to the message or messages, by dialing 1571 and following the instructions.

[chrisjp]

BT's practice, when they migrate a customer to digital voice,  of leaving a "Welcome to digital voice" message on the DV 1571 free voicemail system has caused a lot of confusion amongst some customers, because the message waiting tone sounds very much like the old engaged tone.

Maybe BT should rethink this?

[jilly4]

Thank you for trying to help.  I tried dialling 1571 but the 'engaged' tone just carried on.

[jilly4]

Thank you for trying to help.  I dialled 1571 but the 'engaged' tone just carried on.

[jilly4]

Thank you for trying to help.  I rang 1571, but the 'engaged' tone just carried on.

[jilly4]

Thank you for trying to help.  I tried dialling 1571 but the 'engaged' tone just carried on.

[WSH]

When you say 'the engaged tone just carried on' does that mean you could get through to 1571 or that the phone would not dial out?

Bit of a daft question, but you are aware that with digital voice the phone has to plug into the green phone socket on the back of the hub and not the old wall socket, aren't you?