Problems with our doctors surgery

[Bob751]

We are having issues with our doctors surgery when they put us in a queue. when it gets to our turn it just keeps ringing and sometimes it will cut us off after a while. They did admit to having an issue earlier this year, but say it is sorted.

We have a BT6500 phone and changed to Fibre and Digital voice in November last year.

If i try my mobile, then it has worked.

Would anyone have any ideas if it is to do with our phone/Digital voice in anyway, or is it the surgerys end?

Any thoughts before i contact the surgery,

[jac_95]

Hi Bob751,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly · Accepted solution]

If your home phone is working normally for every other call and surgery have had this problem with others previously then it appears to be problem with surgery and not your phone

[Bob751]

Thanks for that, i had thought this myself, but maybe just wanted some assurance that it could be that.

Maybe i will have to bite the bullet and speak to the surgery.