If you go to hub manager is your phone number blue or greyed out? If greyed out then your DV is not active. You could try a reset of the hub to see if that gets number to go blue
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.