<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I am having the exact same issue this has been going on for months I have never experienced anything like it, it’s our business that people are calling and not able to get through to and no one seems to be able to fix it AT ALL.