<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I suspect it was wired by someone who does not understand Telecom wiring and what the requirements are. They would be individual wires terminated.. Basically multiple wires make up a cable.
(If I have helped you in any way please click the thumbs up. Thank You) If I have solved your Issue please click the "Mark as accepted solution" button.