My 89 year old father has been forced to move over to digital voice. He’s lived in the same house with the same bt number for 60 years. Assured could keep old number.
Despite 2 engineer no shows, and him being cut off totally for days, he was eventually given a temporary number on digital voice, and bt state you now have a working “service now’. This I dispute as no one knows what the this temporary number is.
Since the temp number, multiple attempts (3 at least) to move (port?) the original number over have failed. No one knows why or how. Each time it fails, it totally stops the phone service and my father is left with nothing. I then speak with bt executive office, who set a new temp number (he’s had 4 so far) then do a order to move the original number over, which takes a week, then it fails on the day of activation, and we’re back to square one.
To treat an 89 year old loyal bt customer like this is unacceptable. I hear “we’re looking into it, its gone to the migration team, but you do have a temp number, so there is a working service…’I
It’s very obvious, no one knows what’s going on, or is really bothered. I’d like to stress, we didn’t want this change, it was forced upon us, and my father has always been with bt for the 60 years or so. The broadband is working fine with a blue light on the bt smarthub.
I have escalated this to the executive complaints (of which there seems to be a very very large number of assistants) but get nowhere. It looks like the latest port attempt scheduled for today (Dec 4) has failed again.
Please can someone help us. He just wants his original number back, or reverting back to the old copper landline and number..
Thanks
David C
