Replace or upgrade in house cable

[Elm0]

Hi everyone

I have a in-house phone line that runs from the outside junction box to my NTE5, (there are two more junction boxs that it runs through due passing under the window and a wall) I'm wondering if I can just get a sold line, that I can replace or and upgrated, as I want to re run it differently, what is this called please

Thanks for the advice

[Keith_Beddoe]

@Elm0 

Who provides your phone service?

Wiring before the NTE belongs to Openreach, so they would need to make any changes.

[Elm0]

I think BT owns the line but we are using UW for the internet

[Keith_Beddoe]

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@Elm0 wrote:

I think BT owns the line but we are using UW for the internet

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BT Retail  do not own the lines, they belong to Openreach.

Who do you pay your line rental to?

[Elm0]

I really can't remember , but I think we rent it

[Keith_Beddoe]

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@Elm0 wrote:

I really can't remember , but I think we rent it

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You must get a bill from somebody, is it just a single monthly bill from Utility Warehouse which covers your phone and broadband connection?

[Elm0]

Yes it is a monthly bill with everything on it, 

I just want to know if I can change the in-house cable as it's old

[Keith_Beddoe]

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@Elm0 wrote:

Yes it is a monthly bill with everything on it, 

I just want to know if I can change the in-house cable as it's old

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No, you are not allowed to change the external cable.

You need to contact Utility Warehouse and get them to contact Openreach and ask for an external re-arrangement of your line. There would be a charge for this, possibly £130.

This is a BT Retail customer forum so there is nothing anyone here can do to help.

If you want more advice, then try posting on Utility Warehouse`s user forum, if they have one.

[Elm0]

I'm not on about the one out Side if you read the post it's the one in the house 

[Keith_Beddoe]

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@Elm0 wrote:

I'm not on about the one out Side if you read the post it's the one in the house 

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The section from outside to your NTE you cannot change as that belongs to Openreach.

Any internal wiring from your NTE to internal phone extensions, are your responsibility and you can do what you wish with it.

The test socket on the NTE is the demarcation point between the external and internal networks.