Smart Hub 2 Delivery

[ljm]

I've just received a Smart Hub 2 without a new  Broadband cable or Microfilter or instruction leaflet. My switchover date is Wed 25 October to DV.  How do i get hold of these missing items which I need before Wednesday? 

[Keith_Beddoe]

deleted by poster, as really a DV changeover issue.

[VeteranISPUser]

Hi @ljm   The existing broadband cable should be the same as your existing cable. You don't need a microfilter with DV.

[rbz5416]

If you're currently using a BT Hub then @VeteranISPUser is correct. If you're using a third party router there's a chance the cable won't work.

[ljm]

I do need a microfilter as I only have a wall socket with one port.  Whilst I can use the old microfilter and broadband cable, my point is I should have received a new filter and cable with my new Hub 2.

Please can someone help me, as having difficulty getting Hub Manager page. When I enter 192.168.1.254 it takes me to a page which says 403 Forbidden then underneath it says Illegal Filename. Or after using a Google search I got the Hub Manager but all of it greyed out except a white  box saying Hybrid Connect Status:Not Congured (and the phone box which of course I expected to be white,as I don't switchover to DV til next Wednesday) 

I have done a Factory Reset but still I can't access the Hub Manager via the above?? 

[licquorice]

It's not greyed out, that's the Hub2 colour scheme.

Access might be a browser problem as the address is http rather than Https and it might object thinking it is a security problem.

[imjolly]

@ljm 

You don't get replacement cables when you already have the required cable and filter to connect the SH2

[ljm]

Thanks for replying. 

The only way I can reach bt hub manager is via 192.168.1.254/home.htm. Is this OK?

Also, why does one of the boxes on hub manager say Hybrid Connect:Status not Configured. What is this?

Also when I click on the Broadband page of Hub Manager and go to Internet it says FTTP  toggle ON when I only have FTTC  so shall I toggle it to OFF?

Sorry to bug you with all these questions and thanks for your help. 

---

[imjolly]

if you have FTTC not FTTP then toggle off and it just makes router port 4 Lan and not WAN which is needed for FTTP

[licquorice]

Presumably you don't have halo 3+ and hence a hybrid connect device. Therefore it will be shown as not configured in the hub manager.