Voicemail digi essentials phone

[5progface]

Call this afternoon went to voicemail.

On the handset, I pressed the calls button and Yes, my own number was displayed.

Checked my calls log on the website and my own number was logged as an incoming call.

[Peter_W]

Thanks for confirming that @5progface.

When you actually call 1571 to listen to your voicemail, does this give the actual number that called? 

Also if possible, have you had the chance to try connecting a different phone to see if the same issue occurs with this?

Peter

[5progface]

When I listened to the actual voicemail the number of the caller was read out as part of the message.
I do not have another phone to try.
It is probably the way that voicemail has been programmed.
Why not ask Techs at BT to call each other and see what happens.
Or ask them how the system is programmed.

[Peter_W]

@5progface I have Digital Voice myself and gave this a test, and it's not something I encountered. 

When leaving voicemail, the missed call history was always showing the number of the caller. 

If you get back in touch with our team they'll be able to check on how everything is configured at our end, but we can't rule out it being linked with the handset too.

Peter

[5progface]

This what I think is the sequence of events with voicemail.

Incoming call goes to voicemail.
System forwards call to recipients number. Which is then logged in recipients incoming calls log as their own number
.
Callers number is read out as part of voicemail message.

[5progface]

I'll wait until another call is sent to voicemail and check this again
Thanks for your reply

[5progface]

Received a call from a family member this afternoon.

The correct telephone number was shown on bt handset and in my online calls log.

I am now waiting for the next call to be forwarded to voicemail and check again.

[iniltous]

No , it not traced , arguably its traceable, but that a pointless endeavour, the IP address may be logged , but it’s a spam call , hence BT indicating it as a probable nuisance call …..BT do intercept huge quantities of these calls and continually act against them , but these scammers are not stupid people , and often operate in places where law enforcement don’t regard this as a serious matter, enabling the scammers to operate pretty much unhindered.

[5progface]

Thanks for the swift reply.

On investigation, I found that the call was actually from Parcelforce.

The call went to voice mail and was logged at 0855 according to the voicemail message.

So I wonder how it is that the handset shows my number and is annotated as nuisance?

Same thing happened last time I was expecting a Parcelforce delivery.

[5progface]

I am rather concerned about this situation, if my handset is showing my own telephone number as Nuisance, if I now make a call, will it show on the recipients handset as Nuisance ???
If so, will BT remove my number from the Nuisance list?