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Message 1 of 4

Struggling to enter an international mobile number to 4600

My elderly father has a 4600 which is successfully blocking all but the numbers I have programmed.  I have disabled international calls but need to allow my brother's US mobile.  I have tried adding 1 123 1234567  (so US, area code, number which is how I dial him) but he is still blocked on my father's phone.  Do I need to allow international calls?  If I add his number as above will other international calls still be blocked?

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Message 2 of 4

Re: Struggling to enter an international mobile number to 4600

Welcome to this user forum for BT Residential phone and broadband customers.

See if a forum member can answer this.

If not, then ask product support.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

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Message 3 of 4

Re: Struggling to enter an international mobile number to 4600

I'd suggest turning off  the call blocking & then asking your brother to call. Then use the phone's call history to add that number to contacts. That way it should match what is stored to what the line sees when his call comes in.

I don't know if globally blocking international calls also blocks a number in contacts. You would have to test by experimentation.

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Message 4 of 4

Re: Struggling to enter an international mobile number to 4600

That's a great suggestion, thanks!  I'll give it a go and report back.

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