The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

[diceone]

I bought an FW500 hybrid backup phone and it failed to charge its battery.  I got a replacement and it has the same problem. I've talked to more than one BT tech help and they agree this is a poor show.  Shouldn't BT stop recommending the FW500 on the Digital Voice help pages?  (https://www.bt.com/help/landline/digital-voice-phones/hybrid-phone)

There does not seem to be a way to communicate this issue with BT.  I've talked to BT Tech help more than once.

[Tezz]

Same problem here.

[RIC9380]

The EE Store shows that the Motorola FW500 Hybrid Back Up Phone for BT/EE Digital Voice Service is now unavailable and discontinued.

RIC9380

 

[diceone]

Thanks for the update. Smart move on their part.

[Gazzalist]

I've just been sent a second one. It's not charging. ? 

[Gazzalist]

I've two here you can have. Both don't charge up though....

[Christopher_G]

Hi @Gazzalist 

Welcome to the community.

I'm sorry to hear that you're having problems with that replacement one too. I recommend speaking with our Customer Support team again so they can look into this and run through your options.

Chris

[diceone]

The only option seems to be to get a refund. Please take a look at the number of returns you are getting on this product before giving further (generic?) advice like this.