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Message 1 of 3

Told we have a Telecare marker on account

We too have the same problem.  Never had telecare although I have been told there is a permanent "marker" on our account that is in a system that is so old they cannot remove it.    Our problem is that we need to keep the same number as my 86 year old disabled husband has has the same number for over 50 years .  However,  BT say this is not possible.   BT solution is to close our account and open another one but along with that we will have to have a new number as there is no guarantee we can have our old number.   There is a chance, but logically if there is a marker on an old number, surely when requested the marker will still be on it.    So for the moment we are "trapped"  with BT and cannot get out of it for a cheaper broadband package  even with EE unless we give up our number.   All we wanted to do as pensioners was to get a cheaper broadband package.    The telephone is my husband's life line.  Surely there is a way for this to be resolved.

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Message 2 of 3

Re: Told we have a Telecare marker on account


Welcome to the BT Community and thank you for your post!

I am sorry for the confusion around the marker you've been told is on your account.  I understand when you move you'd like to keep your number when moving over to Digital Voice.  As your number is with BT at the moment, the number should transfer over when you move.

We can pick up from here and look into getting the marker removed.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages



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Message 3 of 3

Re: Openreach (apparently) have flagged me as having a careline device


Thanks for taking the time to get in touch with us.

I have replied to your private message. If you need any other help, please get in touch.

Thank you


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