Transfer to EE

[Deej]

Hi,

We're moving to an EE package (including Digital Voice) shortly. Do I need to tell BT that we want to keep our existing phone number, or does that transfer automatically? The letter from BT suggests everything should be automatic but the adviser in the EE store said I need to ring and request it??

Many thanks

[jac_95]

Hi Deej,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.