Unlimited Call feature removal blocked on BT website

[arfurdent]

I have tried a number of times to cancel the Unlimited Calls feature on our landline account and downgrade it to Pay as You Go.

The BT website says I have an uncompleted order, but no such order exists.

Called Customer Services and the "guide" suggested it was to do wit FTTP rollout which is no due to happen in my area until next year. He suggested cancelling the broadband contract and moving to an EE SIM, I declined.

How do I get past this block to manage Landline Features?

[gg30340 · Accepted solution]

Call BT Billing 0330.1234.150 and hopefully this time you will get someone who knows their job rather than just try to sell you something and be able to clear the order if there is one from your account and allow you to change to pay as you go. 

If you do not get this resolved lodge a complaint with BT.

[arfurdent]

Thanks for that

Called and got someone helpful. Changes are blocked as Openreach are about to start pushing to convert me to Digital Voice. Contract renewal is due soon so will leave it until then