Unlimited Minutes Calling Plan

[Stephen67]

Thanks for your reply. I actually am out of contract and will probably look at the other deals available if I don't get this resolved. 🙂

[FloFosterJenkins]

I share your pain and anxiety. In the old days one could log into one’s account, view all the choices relating to the use of the landline - now enforced into digital from analog - and tick or untick a box according to one’s wishes. Now that appears to be impossible. The only way to view  what I’m paying for this feature is by loading the latest bill. £11.nn. We never use the landline these days except for when I mislay my mobile and need to phone it, and that’s once a year at most.

Please would someone tell me how to navigate to the page that displays the several options relating to use of the landline - Caller Display, Unlimited Minutes (was £10), etc. I wish to simply uncheck that Unlimited Minutes box that’s such a waste of money.

[iniltous]

There has already been a link posted to self manage the calling plan you are on , if like the OP , you encounter some problems call BT and get them to do it .

[FloFosterJenkins]

Thank you. I followed that. It links to a page that displays every single thing that BT offers, and nothing that exclusively relates to my personal account. If I try one of the links all I get is a little “Access denied” in B&W text in the top left corner 😡 If I try “My BT” at top right I get “Sorry, try again later”.😡

I don’t fancy phoning BT to join a queue, wait interminably and be entertained by lousy muzak 😡
 

[FloFosterJenkins]

On the “How much do my calls cost” page, logged in, I click here ..

“Using your free minute allowance

Not all phone  calls are included if you have unlimited minute plans, for example calls to 0900 numbers.

Always check before you call.

Use My BT to check what plan you have or check how many minutes you have used of your allowance.”

… “Check what plan you have”, and I get “Your products”, I click on “Digital Voice” Manage, then “Your Digital Voice” then Manage  then “Progress your order” …. (Progress is a noun or an intransitive verb, btw BT, not a transitive verb) … Choose your account, ignore the optional tel. no and email check boxes, hit Continue, and I get 

“Your order

Here's an overview of what you're buying. Please check you're happy with everything before continuing.

You'll be able to review your order again before you finish.

Update to your order

Your new package doesn't include Complete Wi-Fi, so you won't be covered by the Complete Wi-Fi Guarantee anymore and you need to return your Wi-Fi Disc(s).”

I don’t wish to buy anything. I don’t wish to return WiFi discs. In the time it’s taken me to explore all the options and navigate the absurd complexity of my account I might as well have phoned them 😞

(I’m on Complete Wi-Fi so don’t wish to lose that guarantee either.)

[Jane2018]

When I cancelled one account recently (and I had two, unusually) the lady at BT then started talking about my remaining account which was not being terminated but we could not progress it due to the other one being closed down and the system said no. I could tell (as a retentions operative) she was working towards offering me the existing customer some not particularly good new deal as presumably that is her job for the captive customer.

I had have unlimited weekend calls (the time when I don't make calls). She got as far as saying that was no longer available and I might have two alternatives - moving to pay as you go or some kind of inclusive package which I imagine is quite expensive. I currently pay £77 for broadband and calls, £4.34 for a voicemail I don't need as it is supposed to be free with digital voice to which I was moved last year and pay for the calls (calls were £5.40 last month). What is the betting that the overall package she will offer me if I call back in a month or two as suggested is more expensive than the £87.20 including the broadband  I just paid plus locks me in for 2 years?

Once our 5GB download speed new Community Fibre settles down (working well so far) I would ideally want to keep a very basic broadband from  BT for emergencies if Community Fibre goes down and keep my landline separate on that. Anyway we shall see.