Usage sorry your details are not available, try again later.

[Kookiekaren13]

Hi, I wondered if you could help. We have been able to access usage on the app for a long time. Then on Monday a message came up, saying sorry your details are not available please refresh or try again later. 

Both online chat and normal not getting anywhere can anyone help? Thank you

[Kookiekaren13]

Sorry we are unable to show you your usage, please refresh page or try again later. Has been on nearly a week.

Have spoke to both webchat and the 0800 number no joy, can anyone help in regards to getting usage back viewable please.

[Kookiekaren13]

Hi can anyone help, we have changed our sign in to email address for BT id. And still can't see usage. Can anyone help. Tech support has got me nowhere.

[JohnC2]

Hi @Kookiekaren13, sorry that you're unable to view your usage on the app.

Have you tried logging into your account on the web http://bt.com/mybt and see if it works there?
Have you tried uninstalling and installing the App?

Cheers
John

[Kookiekaren13]

Yes we have reinstalled the app, we have also changed the BT id to email. 

We have contacted BT virtual help and gone round in circles. 

Tried the 0800 number and got nowhere either. The usage was visible till Monday last week, since then sorry we can't display your usage is on. Any advice appreciated.

[licquorice]

Have you tried via the web page that @JohnC2  linked to?

[Kookiekaren13]

Yes have tried through there and through the app both with the same message. Was fine before Monday 

[JohnC2]

Hi @Kookiekaren13, thanks for trying that for me and posting back. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll help you get this fixed.

Cheers

John

[Kookiekaren13]

all info sent over on pm @JohnC2 

[JohnC2]

Hi @Kookiekaren13m, thanks and I can see your details ion our queue. Once you reach the top one of the team will be in touch to help you.

Cheers

John