Voicemail from EE to BT 1571

[Rosemargaret]

I have BT 1571 voicemail on Digital Voice. I can receive voicemails from other service providers, but when I try to send a voicemail from my EE mobile, the signal cuts off at the end of the landline ringing time and does not allow me to record a voicemail. Vodafone and other providers can send me voicemails on the BT landline. Is there any reason why EE calls should not activate the BT 1571 system? It is not my mobile, as I can leave voicemails on other mobiles, and mobiles from other providers can leave messages on my BT voicemail. I have the maximum ringing time on the landline. This used to work before Digital Voice.

[truCido]

It's always worked for me. When you say the signal cuts off what do you mean? When it gets to the end does the call just end, triple tone or play an announcement of some kind?

[iniltous]

I may be missing something but are you saying you have difficulty ringing yourself  and leaving a message ( you ringing from your mobile to your landline and potentially attempting to leave yourself a message ) ?,  if this is the case , what is the purpose of it ,I suppose you could be trying to leave a message for someone else who lives in the address with you , but the fact that no one has answered before the answering service should pick up the call , suggests no one is present at home at the time you called , so you may well be the person who gets home first to pick up your own message , which seems somewhat pointless 

[Rosemargaret]

The ringing tone ends with a very short two-tone musical sound, followed by silence. No more than that.

[Rosemargaret]

My own landline is the most obvious and convenient for a test, and it is perfectly conceivable that I should need to leave a message for one of the other users of my LL. When I am away for weeks, I'm not going to be the person to receive the message.

[iniltous]

I have the same arrangement, EE mobile and BTDV ‘landline’ , I can successfully leave myself a message on BT from my EE mobile.

Try without an instrument connected to the router , the message service works irrespective of a phone being connected, if the same result, reset the router etc…there is no general incompatibility, if your issues continue afterwards , report the problem, something to check is if your individual mobile number has been added to a ‘barred’ list on your landline phone service, although I’d expect an announcement rather than silence if that were the case .

[Rosemargaret]

It appears to be an EE issue.

[Jane2018 · Accepted solution]

I cannot help on this but noticed a similar issue tonight. I was switched to digital voice (BT) and pay for call minder still - I cannot seem to remove that £4 a month charge. Anyway I just now tried to record a message from my mobile to my landline and it let me record the message as if all were well. However that call is not on 1571 to pick up the message. Yet a voicemail left from my different landline number to my DV landline did leave a message.

I asked AI which solved it - apparently I needed to log on to myBT and in my account under call protect - Chose which types of calls you want to receive - and then I now allow all calls even those with withheld number  (and foreign calls - clients call me from abroad and leave messages all the time). I then tried it again from the mobile and it then did work.

[Rosemargaret]

Dear Jane

Thanks for the message. Unfortunately this doesn't help. I allow all calls, and the problem is that I can't leave a voicemail at all, not that it disappears.