Vulnerable elderly people with no landline

[Emma10]

My parents (88 & 90) have had no landline since Friday and no contact to say when it will be fixed. They are very scared and worried. 
My mum eventually spoke to someone today having been transferred from 0800 919591 who asked for all her personal details including date of birth, mothers maiden name etc, then said they had a record for the address they left 8 years ago.
I called the number for vulnerable people on Monday so thought it would be prioritised. 
Please help. 

[DavidM]

Hi @Emma10 and welcome to our community.

I'm very sorry to hear your parents are without a landline. I'll be happy to help. I'll send you a private message now so you can send over the details.

Cheers

David