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Message 1 of 7

WiFi Calling - or not

We have high speed internet, Halo 2 ?, 76mbs and the latest router and virtually no mobile signal in the house, 1970s bungalow, so need to use wifi calling through either of our phones, Motorola G84 5G, Motorola Moto E13 to EE, Vodafone or Tesco and cannot rely on the phones remaining connected or staying connected. A restart of the phone usually reconnects wifi calling but even then the call quality is often dreadful. We’ve tried all usual ‘cures’ restarting router and phones, even tried running the phones in Safe mode but still wifi calling drops out and does not reconnect.

 

WiFi seems to be 'iffy' as the repeater we have in the living room - only 5 metres from the router but we have it, so why not use it, will often drop from blue to amber for a while before returning to blue. Can't tell is this is when the wifi calling drops out because not had the phone im my hand when it happens but clearly there are 'issues' with our wifi.


This was brought to a head today when I discovered a missed call from yesterday - wifi calling evidentially failed so my elderly, deaf neighbour left a distressing emergency call on my voicemail. I picked it up early this morning and called 999 only for the operators to say they couldn't hear me -though wifi calling was supposedly working properly with me only a couple of meters from the router - leaving me no choice but to run down the road to find a usable mobile signal. I had to call them again later with the same result. Ironically, the local land lines have been faulty for much of the last month as well. That's the trouble with living in the third world, or Cornwall as it's sometimes known! And not somewhere out on the moors but less than half a mile from the main Helston to Penzance road!
Any help or suggestions please.

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Message 2 of 7

Re: WiFi Calling - or not

Hi @JohninCornwall 

I'm really sorry to hear that you're having some issues with your router/WiFi Calling service. I hope your neighbour is OK, this all must have been very worrying for you both.

I suggest speaking with our Technical Support team, so they can run through some diagnostic tests with you to see if they can get identify what is causing the problem, to avoid this again in future.

Chris

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Message 3 of 7

Re: WiFi Calling - or not

Thanks Chris, I'll call as soon as I can. Currently have to keep the line clear for calls from and about elderly neighbour currently now in hospital with what we now know is pneumonia. Very frustrating, have to constantly check status of phone to see if it's still connected via wifi calling as otherwise and despite EE claiming some signal, calls are consigned to voicemail.
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Message 4 of 7

Re: WiFi Calling - or not

This may sound counter intuitive, but have you tried turning off the repeater? Being that close to the hub, they may be interfering with each other or the mobile is toggling between them.

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Message 5 of 7

Re: WiFi Calling - or not

It's a thought but the problem started before we added the repeater which we only added in the hope that they might boost the wifi and improve matters. Prior to adding a second booster disk it was impossible to use wifi in the garden less than 10 metres from the router. It's as if we live in a Farriday cage rather than a 1970's bungalow.

 

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Message 6 of 7

Re: WiFi Calling - or not

Have you checked that your WiFi Calling settings are set to Prefer Wifi, as per the other thread you posted in? That's network specific so you  won't be able to do it with Vodafone but you can with BT/EE. Tesco use O2 which does support it but there may be limitations through Tesco.

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Message 7 of 7

Re: WiFi Calling - or not

WiFi calling with Tesco works fine for me and phone can be configured to Prefer WiFi calling