analogue phone has no ringtone when plugged into hub for digital service

[winny1]

My analogue phone, plugged into the hub, works fine for outgoing calls, but there's no ringtone any more when callers phone me (they can leave messages which I can access with 1571) Ringtone switch on my phone is at max. So far BT haven't been able to correct this by changing settings their end. I'd appreciate any help - thanks!

[Keith_Beddoe]

@winny1 

This is a known issue which is easily resolved.

Some phones need an additional "bell" wire to ring, i.e. three wires.

The missing third wire can be emulated by plugging a microfilter into the socket of the hub, and then plugging the phone into the "phone" socket on the microfilter.

The microfilter has an internal capacitor which extends a third wire from the existing two wire connection.

[winny1 · Accepted solution]

Thank you so much for your clear advice, Keith! As it happens, BT today managed to change something in the settings their end and I'm now getting a ringtone. However, I'll get a microfilter if I have any future problems. Thanks again!