why was my recent order Collectial. Alexa Advanced Home Phone Smart Hub 2 FJ060576594GBFJ0605**** (edited by mod. Don't post personal details)
You need to remove all your personal details and reference number and give a better explanation of what your problem is.
my recent order was stop
Have you tried calling BT Customer Services on 0330. 1234. 150 and asking them why the order was stoped?