cannot get through to elderly relative on landline

[Sharpey0106]

I have been trying all day to telephone an elderly relative on their landline.

When I call I hear 3 beeps and a 'call failed' message on my mobile.

How can I find out why my relative's landline is not working and if it has been disconnected.

Are BT disconnecting landlines?

My relative is elderly, frail and has dementia.

I am unable to physically go to the address

[Keith_Beddoe]

@Sharpey0106 

Welcome to this user forum for BT Retail phone and broadband customers.

BT Retail are not disconnecting landlines, but its possible their phone line is out of order.

If they are a BT Retail Customer, then  Report it as a phone fault using the phone fault repair number 0800 800 151.

You will be prompted for the phone number that you want to report.

You may also be able to use this option.

Text us

Text PHONE to 61998 (charges may apply at your standard rate).

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

[Sharpey0106]

This only works if it is my phone. 
Phone number checks my phone. 
email also checks my phone and is a BOT so cannot communicate with it???

this was of no help

[Keith_Beddoe]

All I can suggest is to ring the 0800 800 151 number, do not select any options, and you may get an answer from a real person.

[Sharpey0106]

Apologies,

didn’t mean to be rude

thought i was replying to BT

i haven’t used this service before 

thank you for the information 

[imjolly]

This is a customer help customer forum and your post does not go to BT

When your tried the phone number suggested by @Keith_Beddoe  did you try using a mobile and not a landline as you should be asked for phone number

[Sharpey0106]

There is no option to report anything other than the phone you call from. 
immediately starts doing diagnostics on the that phone. 
no option to speak to a human 

very pleased i am not with BT

[jac_95]

You might need to call during the contact centre opening hours if the IVR doesn't allow you to get passed the automated checks

https://www.bt.com/help/contact-bt/technical-support/landline

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

[chrisjp]

If the system only does diagnostics on the phone you call from, how can you report that any phone line is not working?
I can't believe even BT would be that obtuse!

[Sharpey0106]

Try it