digital voice constant emails apponment

[shakey1981]

correct me if im wrong here but i have the equipment need i do not need a visit from open reach explained this about 5 times to customer services i just need a go live date ?

[chrisjp · Accepted solution]

As long as you have a Smarthub 2 with the DV telphone connection socket, there is no requirment for any BT Openreach person to visit your house tro get DV set up. This can all be done remotely.

Badly trained BT agents do apparently claim that there is such a need on occasions - it really is time BT improved the training of their agents.

[iniltous]

Do you have FTTP availability ? , if you are in a FTTP area but still on FTTC , BT often take the opportunity to build in a migration to FTTP as well as the change to DV , in those cases the appointment isn’t for DV but for FTTP ….obviously if you already have FTTP or FTTP isn’t available in your area it can’t be that , but it seems some account holders are flagged as needing assistance to migrate to DV , perhaps you have been flagged as ‘vulnerable’ and needing assistance to get into DV 

[shakey1981]

no FTTP here yet next year

[shakey1981]

yet anther letter today 

1st adviser wanted me to book in november

second adviser said the was no notes on the account dispite advisers putting notes on my account twice 

why is this so hard for them to grasp

im actully thinking of moving provder in hopes that this switch to DV is done at the same time 

[WSH]

DV is proprietary to BT, so if you move you will not get DV.  You may get your new ISP’s own equivalent, (which may or may not involve a new number).

Note, not all ISP’s are offering a phone service today.

[Aljaha]

I booked my move to DV online and the BT system and I booked a date for activation and the next page was to book an engineer and I could not continue unless I did. There was no way to not book.

I see no problems with setting it up myself.

So it will be "hello, thankyou and goodbye"

[shakey1981]

i got a note put on my account today an went back to see if not had been added iy it was after the third contact so contact live chat and tell them you dont need an openreach visit and get them to put that as a not on your account you just want a go live date for digital voice

[shakey1981]

still no actvation date how do o know if this has been done ?

[Aljaha]

I had a second email giving the order number which I entered on the indicated webpage. You then select a date but, unfortunately, it then goes to a second page to book an engineer and you cannot go any further unless you book one.

Although I had set everything up an engineer came and we had a pleasant chat.