line cord error

[millysfone]

telephone was taken down along with my 2 copper cables phone worked fine and broadband broadband drops out often download from 20mps to 6 mps unplugged/plugged phone no joy same with old binetone phone no dial tone

[Keith_Beddoe]

@millysfone 

Welcome to this user forum for BT Retail phone and broadband customers.

As your phone is not working, you need to report it as a phone fault. A faulty phone line will also affect broadband speed.

https://www.bt.com/help/report-and-track-your-bt-problem

[millysfone]

ok reported  they say 5 days to fix great cant get hold of doctor  hope i last till then 

[Keith_Beddoe]

Which is where a mobile phone is useful.

Its quite possible for a phone to be unavailable for weeks, especially if its major fault on the external network, like a damaged pole. It can take Openreach many weeks to fix that.

[millysfone]

everyone else,s  phone b/band ok just mine seems they replaced my 2 copper wires with one black cable connected to th elast 2 copper wires into house thanks for quick reply  mobile phone is not the best but will rely on that for now cheers