cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
8,710 Views
Message 1 of 5

'mailbox is full' message on landline

Go to solution

Hello,  my in-laws are unable to receive messages on their landline phone.    The BT Essentials phone does not have any messages on it and there is no option to delete that works on the handset.    I then installed a brand new Gigaset cordless phone &  with no messages yet on it, callers are still unable to leave messages as they hear 'Sorry, this mailbox is full' message

Anything to do with BT codes eg. 141 / 1471 / 1571 etc...?

Any ideas, we will be very grateful!   

0 Ratings
Reply
4 REPLIES 4
8,688 Views
Message 2 of 5

Re: 'mailbox is full' message on landline

Go to solution

It sounds like 1571 which is included free on Digital Voice, try the userguide which is found Here 

0 Ratings
Reply
8,663 Views
Message 3 of 5

Re: 'mailbox is full' message on landline

Go to solution
Thanks Richie, I will give it a go & let you know. Chris
0 Ratings
Reply
8,603 Views
Message 4 of 5

Re: 'mailbox is full' message on landline

Go to solution
Thanks for the tip off Richie, it is 1571 -
I have now cleared all their messages. The challenge now is how to cancel 1571 service altogether!! Somehow it started collecting messages 22 Dec last year, however the in-laws are not with BT but with another provider!
0 Ratings
Reply
8,567 Views
Message 5 of 5

Re: 'mailbox is full' message on landline

Go to solution

Speak with their provider and have it removed, 1571 isn't exclusive to BT, other CPs use the same setup.

0 Ratings
Reply