new home phone service

[kervoas]

Letter to me from BT dated January 2026 says we will be switched over to digital voice within the next 30 days because our landline is "old and outdated". So far I have heard nothing more. Still have normal dialing tone.

It also says "we'll upgrade you to Fibre broadband - for free". The inference is that this will also happen within 30 days, but it hasn't.

Open Reach site says they are planning to work in our area, that's all, no dates.

Why don't BT tell us what's happening and when to expect the upgrade?

[imjolly]

From your post it does not sound like full fibre is available to you yet but that does not prevent the move to digital voice

Enter your phone number and post results including notes and this should show if FTTP is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

[kervoas]

Seems to me that the promised updates aren't available.

 

[imjolly]

You may still have time to edit out your phone number as this is a public forum and you may get lots of spam

From what you have posted there is no mention of fibre to your home so appears a while before you get fibre

Nothing stopping the move to digital voice though

[Jane2018]

Do nothing and just wait. I was moved on 2 separate lines a few months apart by BT on to digital voice last year (but BT/open reach do not provide FTTP where I live so that was not relevant in my case). Just waited  until I heard from and although it is a bit more complex than BT make out basicaly I plugged my 1990s landline into the back of the new BT hub2 they sent me.

[WSH]

Digital Voice (DV) works fine over the old copper wires.

I was using DV over a copper based Part Fibre (FTTC) connection for two years before I was upgraded to Full Fibre (FTTP).

It's just that Openreach are very keen to make the move to FTTP at the same time as the switch to DV, where possible.

[kervoas]

Thanks everyone. I'm still confused as to why BT are sending me stuff to get ready for Digital Voice and an upgrade to full fibre in 30 days from January when the exchange is not even FFTP priority listed. They obviously have full details of my number and address so why send letters making promises which are not relevant to my property?

They tell me that my landline is old and outdated but are doing nothing about it whilst I continue to pay for the service.

We are an isolated group of three properties all suffering from unreliable broadband and slow speeds. Isn't there some way I can get some accurate information about getting our service brought up to date?

[WSH]

I doubt whether you’ll ever find an accurate date as the plans are continually shifting, depending on what problems they hit etc.

You can “register an interest” on the Openreach website, at which point they supposedly email you when there is news.

The exchange doesn’t need to be FTTP Priority for them to put fibre in and it has nothing to do with DV.  It’s more to do with when they’ve banned putting any new copper connections in all together.

[kervoas]

New copper connections? Does that mean fibre replacement?

In general I don't get the tacit acceptance of the service. I'm told mine is old and outdated, that it will be upgraded in 30 days, and nothing happens. I didn't ask, I was told. The advice is just wait.

I can't think of another service provider where this would be considered remotely acceptable. If there was a viable alternative I would take it now but there isn't, which might explain the complacency.

[WSH]

No, it means any new connections have to be fibre.

Well, I was only trying to help.

I think the real problem is that BT the ISP and Openreach are completely separate companies today, so you have one company emailing you while a separate company is doing the work…result left hand doesn’t know what the right hand is doing.