no ring tone or keypad tones

[Debbie_G]

It's great to hear your new handset is working @IanLoughlin.

Thanks for getting back in touch and letting us know.

Debbie 🙂

[NORMAN4]

I have similar problem with two  handsets, I have five (the maximum the Router can will handle). Everything the initial user had is evident on these two handsets. How do I go about getting replacement handsets please? I can call in to EE/BT shop in Lymington who supplied the router & phones. Regards, Edward Norman

[Christopher_G]

Hi @NORMAN4 

Welcome to the community.

If you contact our Technical Support team, they'll be able to do some tests to find out what's causing the problem, then run through some options with you.

Hope you get sorted.

Chris